Customers come to RapidShips when freight has to move quickly and the usual plan has broken down: a container to transload off the port, a pallet that has to switch trucks, freight that arrives after midnight. In their reviews, the same three things come up again and again: the team answers and keeps them updated, the work happens fast once the trucks arrive, and the price is fair.
RapidShips holds a 5.0 rating from 117 Google reviews.[1] The four stories below are taken from those reviews. Each one names the service involved and links to the page that explains how that job works at our East Brunswick dock.
In this page
1. A Port Container Transloaded, With Help Finding a Drayage Carrier
The situation. A freight company had shipments arriving through the port that needed to be transloaded, and it also needed a drayage carrier to bring the freight from the terminal.
What happened. The RapidShips team transloaded the shipments and helped the customer find a drayage carrier. RapidShips is not a drayage carrier itself, so the help was in pointing the customer to one; the transload was done at our dock.
“RapidShips has been amazing getting my shipments transloaded from the port! Helped me source a drayage carrier and they are very communicative and well priced!”
Google review, name withheld
How this kind of job works: container transloading near Port Newark. If you are deciding whether to transload at all, start with transload or keep it in the container, and see the Port Newark drayage guide for how containers leave the terminal.
2. A Pallet Moved From a Trailer to a Sprinter Van
The situation. Two different customers describe the same kind of job: a single skid or pallet had to come off a trailer and go onto a sprinter van, quickly, at a dock that would take a small job.
What happened. The dock moved the freight from one vehicle to the other when the trucks arrived. One customer called it an emergency job; both mention the price.
“We had to use them to transload a skid to a sprinter van and they were very accommodating. Fair price and quick to get the job done when the trucks showed up.”
Google review, name withheld
“I strongly recommend RapidShips for any emergency/cross dock needs. Not only are they very affordable, but their service is great as well. I had a trailer that needed to offload a pallet to be put onto a sprinter van…”
Google review, name withheld
A move like this is a truck-to-truck transfer, the smallest form of cross-docking: freight goes from the inbound vehicle straight to the outbound one without being stored. See cross-docking in East Brunswick, and Freight Emergency Help if the transfer is urgent.
3. A Cross-Dock After Midnight
The situation. A driver needed a cross-dock at night, well outside office hours.
What happened. A member of the dock team came out after midnight and the freight was cross-docked.
“I went to the warehouse and [a team member] helped me out – super awesome guy. They even came out after midnight to help me cross-dock. Friendly, fast, and professional. 10/10, would definitely use again.”
Google review, name withheld; staff name removed
Dock operations run 24/7 by appointment, and the office keeps business hours. For night or weekend work, call 800-376-2808 before the truck rolls so a door and a crew are confirmed. Hours are on the contact page.
4. A Steady Cross-Dock Program With Minimal Dwell Time
The situation. A customer using the dock for ongoing cross-docking, where the value is in freight moving through without waiting.
What happened. In the customer’s words, freight was handled quickly with little dwell time and processed accurately.
“We’ve had a great experience using this crossdock service. Their team is extremely organized, responsive, and efficient. Freight is handled quickly with minimal dwell time, and shipments are processed accurately without delays or confusion.”
Google review, name withheld
What to ask any cross-dock before you book, including us, is in how to choose a cross-dock or transload warehouse. The difference between the services is explained in cross-docking vs. transloading vs. warehousing.
What Customers Mention Most
Across the reviews, four themes repeat. The right-hand column says how each one works in practice.
| Theme | What reviewers wrote | How it works at the dock |
|---|---|---|
| Communication | “kept us updated throughout the entire process”; “very communicative” | You get updates as the job moves, and photos and a written record of what arrived and what left. |
| Speed | “quick to get the job done when the trucks showed up”; “incredible turn around time” | The door and crew are set before the truck arrives, so the work starts when it backs in. |
| Price | “well priced”; “Fair price”; “very affordable” | Each job is quoted from its details; the Freight Cost Guide explains what drives the price. |
| Hours | “They even came out after midnight” | Dock operations 24/7 by appointment: call ahead so someone is there to load or unload you. |
Have a Similar Job?
Call 800-376-2808 with what arrived, what has to happen to it and where it needs to go, or send the details through the Freight Scope Builder. All services are listed on the services page, and the full set of reviews is on Google.[1]
Frequently Asked Questions
Are these real customers?
Does RapidShips take small jobs, like a single pallet?
Can RapidShips work after hours?
Sources
- Google, "RapidShips LLC reviews on Google," accessed October 2026.
Quotes are excerpts from public Google reviews of RapidShips LLC, shortened where marked with an ellipsis. Reviewer names, company names and staff first names are left out for privacy. The situations are described only as far as the reviewers described them.