From Your Call to Released Freight

This is the entire appointment process. Tell the dock what you're hauling, what happened (rejected, shifted, overweight, non-compliant), and when you can arrive. Because the same crew that answers the phone does the physical work, they already know roughly what materials and labor to stage before you've hung up.

No circling the lot, no waiting on a floor manager to find a door. The bay assigned on the call is open and staffed when you back in — crew, forklifts, and the right securement or re-palletizing materials are already staged at that door.

The crew inspects against the specific reason cited — not a generic "redo everything." Restacking, re-banding, re-scaling, re-palletizing, or re-labeling is performed to match the exact spec that failed, and every step is photographed as it happens, not reconstructed afterward.

Before the doors open, the correction is verified against the original issue — a re-scale is checked on a certified platform, a restack is checked for square and brace. You leave with a corrected weight ticket, dated photos, and a written release note or corrected BOL, whichever applies.