DIRECT ANSWERS FROM THE WAREHOUSE FLOOR24/7 DOCK SUPERVISOR
Operational FAQ's

Answers from the warehouse floor.

Direct answers to critical warehouse questions. Everything carriers, brokers, and shippers need to know about our 24/7 New Jersey facility.

How fast can you rework a shifted load?
Most restacks and rework jobs are completed within hours of dock-in. Our crews and equipment are on shift 24/7, so work begins when your trailer backs into the bay.
Do you handle rejected containers?
Yes. We receive containers rejected at Port Newark, Elizabeth Marine Terminal, and Global Container Terminal, correct compliance issues, document the fix, and release the container back into rotation.
Are you truly operational 24/7?
We're a 24/7 emergency operation — call any hour, including nights, weekends, and holidays, and a dock supervisor answers directly. Standard receiving and shipping run during normal daytime hours; after-hours and overnight jobs are activated on call and billed at an after-hours rate, so ask about after-hours pricing when you call.
Is there an after-hours fee?
Yes. Work outside standard receiving and shipping hours carries an after-hours activation fee on top of the job cost. Call for current after-hours pricing before you dispatch.
Can you fix overweight loads?
We offload, redistribute weight across axles, re-scale, and release. Excess freight can be transloaded to a second truck or held in secure short-term staging.
Do you offer short-term and long-term storage?
We offer secure short-term freight staging for schedule changes and urgent transfers. Contact the operations desk to discuss longer-term requirements.
Is inventory tracked digitally?
Every pallet is recorded, scanned, and placed accurately through formal warehouse inventory management processes.

Critical operational question?

Speak directly to our Newark dock supervisor 24/7.

Call 800-376-2808